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Terms & Conditions

Terms and Conditions for Official Merchandise Store

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Official Merchandise Store. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Goods are supplied by Official Merchandise Store directly to you and the contract of sale then exists between you and Official Merchandise Store. These terms and conditions cover all sales made through this website.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Returns and Refunds

We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 14 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

  • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
  • Sealed audio / video recordings or computer software which have been opened
  • Goods made to the customer’s personal specifications

Delivery arrangements

Your shopping basket displays the goods you have purchased we endevour to process all order within 24 hours dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.

Return can be sent to Official Merchandise Store. 33 William Rigby Drive, Sheerness, Kent, ME12 3TE, United Kingdom. It is vital that you return the goods with the relevant Returns Number.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded

Privacy Statement

This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details

If you have registered you may check, amend or remove your personal details by emailing sales@officialmerchandisestore.co.uk or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

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